A report this week by the Health Service Ombudsman, revealed that East Kent Hospitals University NHS Foundation Trust is one of the top 10 most complained about in the country. The Ombudsman says it has dealt with 110 complaints about the trust - a staggering 25% rise in just one year.
This follows hard on the heels of a Care Quality Commission report earlier this year that patient experience is in the bottom 20% of hospital trusts on many levels - including those who leave wanting to make a complaint. This just isn't good enough.
In view of my earlier concerns, I met with the Care Quality Commission a while back. This new revelation increases my concerns. A key issue is to ensure that we have better access to services - this is why they should bring forward the New Dover Hospital rather than try to delay it.
Health services in East Kent need to be more accessible and the New Dover Hospital would make a massive difference to us all.
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